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Value the Vacate

Tenants vacating a property can bring out all manner of emotions, not just for the tenant, but also for the Owner and can very quickly turn those once lovely clients into a bit of a challenge.

Leading up to the vacate, there are a few things that you can do to ensure that you are communicating with all parties the expectations of the vacate so that we can minimise the conflict and hopefully avoid that long, well drawn out sentence of “it was cleaner than when I moved in”.

  • At the commencement of the tenancy, educate the ingoing tenant on the ground rules. Let the Tenants know how you expect the property to be looked after, stressing the conditions of the lease regarding care of the property. You may like to provide them with a checklist or even an induction video.
  • Pre-vacate inspections are a perfect opportunity to sort out any potential problems that might be present at the property and give the tenant the chance to fix these before the vacate inspection.
  • Invite the tenant to the vacate inspection at a time that is suitable for you. If they cannot make it at that time, then carry on the inspection without them. Make sure that you call or email the tenant after the inspection to inform them of the result.
  • Communicate with the tenant throughout the process and explain the bond refund procedure. In most cases a reasonable person will understand the situation once it has been explained to them. However, there are those other cases in which you are left with a neglected property and difficult tenant, which may mean a bond claim and possible tribunal action if it all goes pear shaped.

Throughout the process, don’t forget about communication with the Owner. They may like to come along once the tenant has vacated to take a look at the property and it might be a good opportunity to discuss potential improvements.

Also let them know before you finalise the bond to ensure that they are happy to release it and that no nasty surprises are going to crop up that your agency might have to wear the cost of.

One of the key points in the vacate process is communication, don’t be tempted to hide away from the conflict. Be confident, keep the lines of communication open and tackle it head on.

Heidi Walkinshaw

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