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An experienced Operations Manager with over 25 years’ experience, Suzanne is driven by working with a hands-on approach to developing and streamlining processes, enhancing staff productivity and collaborative work practices.
A skilled administration and operations professional, Suzanne also brings with her an extensive customer service focus having developed and implemented Customer Service Standards and Service journey mapping.
Suzanne’s expertise ranges from financial management, process development, business scaling, sales and communication coaching across various industries, from VET Education, commercial property management, tech-Start-up and recruitment. With extensive experience across these various sectors, Suzanne has been responsible for managing client relationships and deliverables for Optus, Heart Research Institute of Australia, Telstra, ANZ Bank, NSW Police Force, Rockend, Jones Lang LaSalle, and Vodafone.
With a Bachelor of Business and Bachelor of Coaching, Suzanne’s skill in managing Operations and Finance is coupled with a focus on people and performance.