How Smooth is Your Tribunal Process?
Attendance at Tribunal can be stressful to even the hardest property manager. It is important to ensure that you are well prepared, with as much information as possible so that you know what you are heading into whilst attempting to achieve the best possible outcome for your client.
A great quote from Alexander Graham Bell that rings true when looking at this process is“before anything else, preparation is the key to success”. So, how prepared are you when it comes to Tribunal and are you ready to tackle any challenge?
Let’s look at a few key steps to preparedness.
Applying and Responding
- Always have landlord’s approval and determine what their ideal outcome may be and pre agree under what conditions you may withdraw application
- Check that the Court has the jurisdiction for orders you are making and ensure you apply against correct individual/s or business. Carefully specify which orders you request and give factual reasons
- Always keep a copy of your application and prepare your documentation straight away
- Make sure the notice was in writing and states the full address of the rented premises and the full names of all parties
- Ensure that the grounds & details of breaches are explained and it is signed and dated by the Landlord or agent
- Refer to MAA & RTA for required information, check service dates and check the rent arrears
Preparing for the Hearing
- Prepare a chronology of events and write down all issues relating to the case
- Gather your evidence with updated copies of ledgers/status and any information and know what you want to say
- Have a checklist handy to help you organise your documents. The team at REAL+ have a great one on hand. Click here to find out more.
- Practice your case, remember practice makes perfect! If you need help don’t forget to refer to the fact sheets and online videos
- Prepare your hearing notes for the member before the hearing and take a calculator, phone, pen, pad
- Ensure your Landlord is on standby
Above all remain calm, be thorough with your information and if you are ever at all unsure about the person you are up against, take someone with you for backup and good luck!