We are now on the downward stretch to the end of the year and with this will come lots of festivities and excitement. Also looming is the new years resolution – the commitment for the year ahead! When we make a commitment, we do so with a clear mind on what the outcomes of that commitment will be – we are investing ourselves to the expected outcomes.
We should consider this with all of our customer transactions and ensure that we are honouring our customer commitments.
Most importantly, remembering that any decision to invest in a commitment is done so in good faith so the more you can put in place to ensure that you make this a positive experience and show that you have considered the clients needs, will build trust and minimise stress on the partnership.
If you take a small amount of time to find solutions and highlight how this sets you apart you will be confident in the service you can deliver.