Technology is a wonderful tool that has allowed us to become smarter about how we work and save us more time than ever before. No longer do we have to use carrier pigeons, snail mail and telegrams to communicate as we moved into the age of technology and were blessed in the last 20 years with the wondrous invention of email.
While this technology has rapidly developed, so too has our reliance upon it and the question has to be asked, have we become a little too reliant on it? One of the single biggest complaints that rings true is that of communication or lack thereof. If may be that a call hasn’t been returned, an email is too short or a message has been misconstrued.
We are seeing a generation flowing into the workforce, who in many instances have no idea how to address an envelope or type an actual letter. A generation who have learnt to communicate via mediums such as text messages and social media and where it is socially acceptable to send a message to your peers that looks something like ‘R U OK bae? ’
As a species we are highly social and should never underestimate the power of physical or emotional contact. So how can we encourage our teams to incorporate more effective communication into their roles as Property Managers? Simply:
While email is fantastic, not all of our client base are of the techno generation, and even those who are still have the ability to misconstrue what is written in an email. It is often much easier to bury our heads in the sand when it comes to emails and try and ignore it. Not to mention that it’s so very easy to become lazy and send back a one line answer to a question that may require further detail.
So the next time you are about to hit send on that email, think again. Could a quick phone call save you or your team some time?